Privacy Policy

VFW Parkway Car Wash LLC d/b/a Waves Car Wash

Effective Date: 9/25/2025

Introduction

VFW Parkway Car Wash LLC, doing business as Waves Car Wash ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our car wash services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Phone numbers and email addresses
• Customer History: Records of services purchased, visit dates, payment information, and service preferences
• Vehicle Information: Make, model, year, and license plate number (when provided)
• Payment Information: Credit card details, billing addresses (processed securely through third-party payment processors)

How We Collect Information

We collect information when you:

• Create an account or sign up for our services
• Purchase services at our location
• Subscribe to our newsletter or promotional communications
• Participate in customer surveys or feedback programs
• Contact us for customer service

How We Use Your Information

We use your personal information to:

• Provide and improve our car wash services
• Process payments and maintain transaction records
• Send service confirmations and receipts
• Communicate about your account and services
• Send promotional offers and newsletters (with your consent)
• Respond to customer service inquiries
• Analyze customer preferences to improve our services
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, email service providers, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our customers

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission protocols
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing systems

Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Customer history and transaction records are typically retained for accounting and tax purposes as required by law.

Your Rights and Choices

You have the right to:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your personal information in a portable format

To exercise these rights, please contact us using the information provided below.

Marketing Communications

With your consent, we may send you promotional emails about new services, special offers, and other information we think you may find interesting. You can opt out of these communications at any time by:

• Clicking the unsubscribe link in any promotional email
• Contacting us directly using the information below
• Updating your preferences if you have an online account

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Third-Party Links

Our communications or website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy at our location
• Sending an email notification to registered customers
• Posting notices on our website or social media (if applicable)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

VFW Parkway Car Wash LLC d/b/a Waves Car Wash
Address: 1680 VFW Parkway
West Roxbury, MA 02132

This Privacy Policy was last updated on 9/25/2025. Please review this policy periodically for any changes.